c2c is an innovative and exciting TOC (Train Operating Company) offering a reliable and adaptable service for a seamless journey. We have awarded c2c’s dedication to being there every step of the way for its customers. Here we learn more about the company as we celebrate its success in our UK Transport Awards this year. Train Operator of the Year 2025 On a mission to provide a safe, reliable and comfortable train journey for its customers, local communities and stakeholders – every time – c2c works to a tight, punctual and welldesigned, managed schedule. Collaborating with its surrounding community groups and charities, c2c has partnered with Southend United Football Club, YMCA Southend, Mind Basildon in addition to the Essex Chamber of Commerce, to name just a few, to truly immerse itself in the rich communities and clientele around its area. Managing Director Rob Mullen shared: “Working with these fantastic organisations and embedding ourselves into local communities ensures we have a constant dialogue and can better-understand customer needs and requirements, all while ensuring we keep our high safety standards, continuing to implement development and modernisation plans and remain focused on our drive for Net Zero.” Additionally, with the transition into Public Ownership on the horizon, c2c faces challenges that it will turn into opportunities for growth – keeping its customers, stakeholders and partners at the very core of its operations. As TOCs face many challenges, c2c continues to utilise its innovative approach so that its evolution consistently raises the standards for the railway industry, publicly or privately owned. Rob added: “We are working hard to maintain our high standards for our customers, with performance and an upgraded fleet just two areas of clear focus, and are investing in data security, as well as collaborating with the National Cyber Security Centre (NCSC) to mitigate risks.” This award-winning TOC prioritises its customers while keeping its team happy, thriving and growing. It is proud of its familyesque company culture which has taken a lot of time to build and maintain but, with its devotion to the work it does, c2c works tirelessly to achieve goals together as a team of collaborative and selfless individuals with the same mission. The team’s core values are structured around integrity, transparency and commitment to ensure that, with each interaction and service, each day is a new opportunity to achieve greatness. Favouring talented individuals when onboarding, c2c also pays close attention to the qualities of shared responsibility and the right attitude towards its core values and internal culture. By employing people with all of the above, c2c has built a network of likeminded individuals who make up its extensive yet close-knit team of compassionate and forward-thinking people. “We use a variety of tools, and are actively engaging with the younger generation to spark an early interest in a career in rail through schemes with The King’s Trust and work experience placements, as well as attending careers events with colleagues who can share their experience,” Rob enthused. Especially in regards to the drive for Net Zero in its industry, c2c is laser-focused on the exciting developments ahead for 2025 – and beyond. Rob commented: “One of the exciting initiatives coming this year is the Essex Thameside Study, which is part of Network Rail's Continuous Modular Strategic Planning (CMSP) programme. This study focuses on the Essex Thameside corridor and aims to determine short, medium and long-term passenger and freight growth forecasts, identify service requirements and propose necessary infrastructure and station enhancements; all of which provide c2c with the opportunity to evolve and better-support our core customer base.” He continued: “We are ready for the challenges that 2025 will bring and are confident we are facing it with some of the best people working in the industry today as we only reaffirm our commitment to our customers, colleagues, and communities.” As SME News’ Train Operator of the Year 2025, c2c has been recognised for its hard work, diligence and commitment to its surrounding communities. We look forward to seeing the year unfold for the railway industry as c2c responds to the ever-evolving sphere. Contact: Communications Team Email: [email protected] Company: c2c Website: https://www.c2c-online.co.uk/
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