Welsh Enterprise Awards 2020

4 | Welsh Enterprise Awards 2020 Oct20486 Bathroom Supply Company of the Year 2020 - Cardiff Tradeprices is an independent online bathroom retailer of branded bathrooms and accessories that has seen rapid expansion since its launch online in 2019. Selling high quality products from UK suppliers, Tradeprices has been able to help customers across the country achieve their dream bathrooms since 2012, evolving and adapting its systems and processes to serve their customers most effectively. The result is a vast portfolio of loyal clients who are positive advocates for the Cardiff-based company on its website and are now rated Excellent on Trustpilot. We took a closer look to find out the factors behind Tradeprices’ success. Established in 2012, Tradeprices is an innovative bathroom retailer that made the transition to a fast- growing online retailer of branded bathrooms and accessories in 2019. Tradeprices now service over 300k customers a month, so it’s a fantastic tribute to where this company has come from, and has seen exceptional growth which has led them to win this prestigious award. The Cardiff-based company works with major UK suppliers to secure high quality and unique bathrooms that fit the varied tastes and styles of bathroom trends. Whether looking for something traditional and elegant or modern and quirky, customers are able to choose from Tradeprices’ expansive portfolio of bathrooms in order to achieve their dream space, all the way down to the personal finishing touches and exceptional quality that could only come from UK manufacturing. Whatever their budgets, customers are able to achieve an end product that they love with a buying experience that is simple and hassle- free. Tradeprices is genuinely passionate about creating dream bathrooms and this passion translates seamlessly into their customer experience which is all about providing excellence in every step from browsing to ordering to delivery. The Tradeprices team is always on hand to guide customers in making the right choices for their homes and once the decision has been made, gets the order processed quickly and effectively so that their clients are not kept waiting for the arrival of their dream bathroom. With close collaboration with their suppliers and effective systems in-house, Tradeprices ensures the process of purchasing bathrooms is safe and easy with support systems from its main partners, and delivery is completed with a current 96% success rate with its delivering partner Palleways UK. The team at Tradeprices is also more than happy for customers to visit their store to collect their orders if that suits them better. Whilst the new, online shop many be quite a young company, it is an exciting one that has worked extremely hard over the past two and a half years to become one of the UK’s fastest growing online bathroom retailers. When Tradeprices began, it was run by one-man team, Gavin Smith, who continues to manage the firm with the support of a much larger team. Gavin established the firm with a vision of how he wanted the business to operate and how he could enhance the buying process of his customers, to make Tradeprices a one stop shop for all there bathroom needs. Gavin wanted customers to be able to buy what they wanted, with the choices being made by his customers rather than everything being standard, and to make sure there are no hidden extras in his suites. Each suite is packaged up with almost everything you need, unlike some of his rivals. When he began, Gavin handled every aspect of the business by himself, from website development, digital and social marketing to social media management to even wrapping up the orders to be sent out to his customers. His team has soon grown to be able support him and his rapidly growing business, and is continuing to do so; Gavin is currently in discussion with the Welsh Government about creating further trainee vacancies to add to his staff roster, which would enable him to recruit and train up talent from within Wales itself. Although Gavin still handles the most senior projects and tasks, his close-knit and enthusiastic team provide him the vital support to work long days and nights, handling the inevitable issues that arise and maintaining Tradeprices’ continuous commitment to excellence in all customer experiences. Driven by a strong set of values and an ardent commitment to UK manufacturing, Tradeprices has entered a challenging market that is saturated by bigger, better- established countries from all across the country and has still seen great growth and success. Tradeprices has faced its fair share of challenges since its online launch, beginning with the lack of a substantial trading account which prevented Tradeprices from buying The Cardiff-based company works with major UK suppliers to secure high quality and unique bathrooms that fit the varied tastes and styles of bathroom trends.