Category: News

Air France-KLM is the leading group in terms of international traffic on departure from Europe. It offers its customers access to a network covering 314 destinations in 116 countries. With a fleet of 548 aircraft and 101.4 million passengers carried in 2018, A

Contact centres are still wasting precious time on administration instead of servicing customers. Colin Hay at Puzzel believes the answer is, quite literally, staring you in the face. Here are 5 tips for improving the customer experience using the latest agent

UK SME bosses interfere in HR more than they do in any other department, according to new research out today.

The Not So Secret Company Exceeding Expectations in Gardens Across London The Secret Garden Company provides professional services is garden maintenance, landscaping and tree surgery, based in North London. In October, The Secret Garden was named among the win

The subtle art of letting go: How to loosen your leadership grip By Geoff Lawrence, UK General Manager, Vistage At inception, the business leader is everything to everyone. There are few successful enterprises that haven’t had a strong, visionary leader at t

• Community Business in 2018 Report shows the sector now employs at least 33,600 people and 158,000 volunteers and contributes £1.05bn to the local economies • Independent trust Power to Change is launching Community Business Weekend (16-19 May 2019), a n

45% of SME employees have quit because of their boss, while four in ten do not feel valued or trusted The extent of poor SME leadership in the UK has been revealed in new research out today, with 45% of SME employees having quit a job because of a boss, while

Driving the Future Growth of the EV Industry Elmtronics is the UK’s largest independent supplier and installer of electric car charging points. Earlier this year, Elmtronics was recognised as ‘2019’s Recognised Specialists in Electric Vehicle Charging St

Relentless Legal Representation in Commercial Litigation Lincoln & Rowe is a boutique specialist litigation law firm based in the heart of London. Earlier this year, the firm was recognised in the 2019 SME Legal Awards programme as the ‘Best Firm for Com

Clanwilliam Health: For Definitive Healthcare Solutions Established in the 1980s, Clanwilliam Health is the Pharmacy and Practice Management solutions division of Clanwilliam Group. Earlier this year, Clanwilliam Health was recognised in SME News’ 2019 Busin

When it comes to colocation, SMEs are facing a unique challenge of finding providers with suitable costs and scalability that would allow the business to grow as needed. This is just the start of it. Dealing with SME IT is complex stuff, besides the cost of ru

By Zoe Morris, President at Mason Frank International Zoe Morris is President of Mason Frank International, part of Frank Recruitment Group, and oversees its ongoing business and sales operations, employee training, and hiring initiatives globally. She studied