Category: News

By Zoe Morris, President at Mason Frank International Zoe Morris is President of Mason Frank International, part of Frank Recruitment Group, and oversees its ongoing business and sales operations, employee training, and hiring initiatives globally. She studied

How to build an effective client handling team Ken Baker, Training and Development Director at 1st Choice Insurance, a leading independent commercial insurance broker based in the Midlands, discusses how to build a client handling team that can effectively mee

The collapse of physical locations remains a point of contention for UK enterprises in 2019, as digital spend increases across the board New research released today by Nimbus Ninety, the UK’s home for disruptive thinking, has revealed the diverse digital pri

The Key to Accelerating Your Small Business There are many options available to small businesses looking to achieve that next vital step in their growth cycle. From utilising technology to capitalising on the online marketplace or nurturing a new client-base,

Shoppers lose patience with cash-only businesses after five months Small businesses and startups have less than five months to switch from taking cash only to accepting cards before a shopper’s expectations change, according to the latest research from 

Commercial Disputes are costing small businesses £11.6 billion per year, new research shows • In the UK there are 5.7 million small enterprises.• 70% of these small enterprises are facing hefty legal bills due to commercial disputes.• Opting to use CIAr

From investment to turnover, recruitment to profits, forecasts are down for UK SME manufacturing bosses as they divert valuable resources to manage Brexit uncertainty, says the national Manufacturing Barometer published today.

The rise of self-employment is helping drive sales of individual protection products but advisers are increasingly concerned that self-employed clients are under-protected, new research1 from MetLife UK shows.

There still remains some hostility amongst IT professionals around Privacy by Design becoming a legislative requirement within GDPR.

With upwards of five million SMEs in the UK, competition is ripe. The businesses staying ahead of the curve are the ones implementing emerging technology quickly and effectively to serve new markets and nurture growth.

Interesting times are ahead as contact centres cut through the jargon, dispel the myths and embrace new AI technology to serve customers and agents. Colin Hay at Puzzel takes a closer look at the top three uses for Chatbots.

Whether your lease is expiring or you’ve outgrown your first office, there will come a time for every growing business to move into a new office. In September 2018 we moved from a city-center location in Winchester to the comparably unheard-of Chandlers Ford