Category: News

Air France-KLM is the leading group in terms of international traffic on departure from Europe. It offers its customers access to a network covering 314 destinations in 116 countries. With a fleet of 548 aircraft and 101.4 million passengers carried in 2018, A

Contact centres are still wasting precious time on administration instead of servicing customers. Colin Hay at Puzzel believes the answer is, quite literally, staring you in the face. Here are 5 tips for improving the customer experience using the latest agent

UK SME bosses interfere in HR more than they do in any other department, according to new research out today.

The Not So Secret Company Exceeding Expectations in Gardens Across London The Secret Garden Company provides professional services is garden maintenance, landscaping and tree surgery, based in North London. In October, The Secret Garden was named among the win

The subtle art of letting go: How to loosen your leadership grip By Geoff Lawrence, UK General Manager, Vistage At inception, the business leader is everything to everyone. There are few successful enterprises that haven’t had a strong, visionary leader at t

• Community Business in 2018 Report shows the sector now employs at least 33,600 people and 158,000 volunteers and contributes £1.05bn to the local economies • Independent trust Power to Change is launching Community Business Weekend (16-19 May 2019), a n