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Commercial Disputes are costing small businesses £11.6 billion per year, new research shows • In the UK there are 5.7 million small enterprises.• 70% of these small enterprises are facing hefty legal bills due to commercial disputes.• Opting to use CIAr

From investment to turnover, recruitment to profits, forecasts are down for UK SME manufacturing bosses as they divert valuable resources to manage Brexit uncertainty, says the national Manufacturing Barometer published today.

The rise of self-employment is helping drive sales of individual protection products but advisers are increasingly concerned that self-employed clients are under-protected, new research1 from MetLife UK shows.

There still remains some hostility amongst IT professionals around Privacy by Design becoming a legislative requirement within GDPR.

With upwards of five million SMEs in the UK, competition is ripe. The businesses staying ahead of the curve are the ones implementing emerging technology quickly and effectively to serve new markets and nurture growth.

Interesting times are ahead as contact centres cut through the jargon, dispel the myths and embrace new AI technology to serve customers and agents. Colin Hay at Puzzel takes a closer look at the top three uses for Chatbots.