Category: News

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Business Advice12th June 2019Levelling the playing field between start-ups and traditional firms

In September 2018, Chancellor Philip Hammond announced that an Expert Panel would examine the competitive landscape in the digital marketplace in order to assess whether new polices are needed to guarantee a fair market.

Business News10th June 2019Import barriers and poor public transport links risk hindering UK business growth

New analysis from Barclaycard, which processes nearly half of the nation’s credit and debit card transactions, has identified key external factors impacting the number of scale up companies in the UK

News29th May 201982% of SMEs believe Google should become more regulated

Google penalties can be a touchy subject. Some businesses are happy that they exist and believe that websites “deserve to plummet down the SERP” (as one SME expressed when questioned). On the other hand, other businesses constantly “live in fear of being

News23rd May 2019Work Related Road Risk – An Organisational Perspective

By Simon Turner, Campaign Manager, Driving for Better Business The business cost of not taking accountability for work-related road risk With road transport at the heart of the British economy, work related road risk is an issue that affects almost every busin

Business News16th May 2019Profile: Air France-KLM

Air France-KLM is the leading group in terms of international traffic on departure from Europe. It offers its customers access to a network covering 314 destinations in 116 countries. With a fleet of 548 aircraft and 101.4 million passengers carried in 2018, A

News16th May 2019Is on-screen clutter getting in the way of good customer service?

Contact centres are still wasting precious time on administration instead of servicing customers. Colin Hay at Puzzel believes the answer is, quite literally, staring you in the face. Here are 5 tips for improving the customer experience using the latest agent