Category: News
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In a world where customers demand solutions to their problems in the click of a button, 24/7, 365 days a year, customer expectation is now driving the demand for exceptional customer service more than ever before.

These tips will guide you on how to organically improve your online presence at no monetary cost to your business, while giving you a better understanding of when you really need to call in the professionals.

How to Effectively Address Time Wasters on Your Team. The thoughts of Karen Meager and John McLachlan, co-founders of Monkey Puzzle Training

Now and then a business owner or director will say they don’t need PR – that it’s not relevant to their business. They couldn’t be more wrong and here’s why.

By Paul Macildowie, owner and CEO of outsourced contact centre company Mpl Contact.

By Craig Pannozzo, general manager of marquee and gazebo supplier Gazeboshop.