SME News- Q3 2025 Delivering Italy’s Soul to Newbury’s Table Not all restaurants are created equal; some feel like home from the moment you walk in. Especially when they are run by a family who treats every guest as one of their own – which is exactly what you will find behind the doors of one beloved local spot. At Mio Fiore, every dish tells a story from the heart of Italy and every guest is welcomed as an extended member of the family. We heard more about this exceptional family-run business from Ardita Kurtaj, Co-Founder of Mio Fiore, as the restaurant is named in the Business Elite Awards 2025.
Editors Letter Phone: 01283 365204 Website: smenews.digital Sofi Parry Senior Editor No information contained on or in this website constitutes investment advice or an offer to invest or to provide management services and is subject to correction, completion and amendment without notice. Neither AI nor any of its associated entities are authorised to give financial advice of any nature nor are they regulated by the Financial Services Authority. Prior to making any investment, AI recommends that any prospective investor should consult with its own investment, accounting, legal and tax advisers to evaluate independently the risks, consequences and suitability of that investment. AI Global Media, Ltd. (AI) takes reasonable measures to ensure the quality of the information on this web site. However, AI will not assume any legal liability or responsibility for the accuracy, correctness or completeness of any information that is available through this web site. If errors are brought to our attention, we will try to correct them. The information available through the website and our partner publications is for your general information and use and is not intended to address any particular finance or investment requirements. In particular, the information does not constitute any form of advice or recommendation by us or any of our partner publications and is not intended to be relied upon by users in making or refraining from making any investment or financial decisions. Appropriate independent advice should be obtained before making any such decision. Any arrangement made between you and any third party named in the site is at your sole risk and responsibility. Welcome to the Q3 2025 edition of SME News magazine, where we provide you with all the latest news, announcements, and features about some of the best up-and-coming enterprises around the United Kingdom. Halfway through Q3 now, we’ve seen an assortment of improvements, innovations, and dedicated services across the business landscape in the UK. It’s an honour to display our winners’ success in this issue as they continue to offer unrivalled solutions, services, and products to a wide range of clients, customers, and guests. Our cover feature, Mio Fiore awarded with Best Family Run Authentic Italian Restaurant & Café 2025 – Newbury, is a fine example of authentic cuisine delivered to Newbury’s community and visitors alike. We’re proud to present Mio Fiore with its esteemed accolade and to celebrate its successes as it truly thrives. We’re delighted to share this issue with you and we truly look forward to welcoming you back for our final issue in Q4.
Contents 4. News 6.Why SMEs Must Wake Up to the Rising Threat of Cybercrime 7.How Small Businesses Can Use AI to Grow Smarter — Not Just Faster 9. Mio Fiore: Delivering Italy’s Soul to Newbury’s Table 10. The Genius Group (TGG): Website Traffic Generation Specialists of the Year 2025 & Client Service Excellence Award 2025 12. Hospital Visitor Beds: Most Trusted Hospital Visitor Bed Supplier 2025 13. Liverpool Mercedes, Anfield: The Home of Mercedes Repairs and Services in Liverpool 14. Accounting Matters Ltd: Delivering Peace of Mind with Numbers 15. Well Polished: Your Perfect Match for a Spotless Home 16. Home-School Tutoring Group: Best School and Local Authority Tutoring Organisation 2025 17. Manor Farm Park & Woodlands: Strategic Excellence in Family Leisure 18. Just Shutters: Style and Function in Every Frame 19. Amber Accident Claims: Best Accident Claims Management Company 2025 – West Midlands 20. Countrywide Metals Ltd: Best Scrap Metal Recycling Service 2025 – Birmingham 21. Catapult CX Limited: The Power of Partnerships 22. Family Pet Care: Premium Pet Care in Cambridgeshire 23. Easy Avenues Limited: Your Business’s Trusted Travel Companion 24. Block Property Solutions Limited: Best Residential Estate & Block Management Services Provider 2025 – Nottinghamshire 25. CIMAR UK Ltd: Best Medical Imaging Solutions Company 2025 & Client Service Excellence Award 2025 26. Snap Fitness Addlestone: Raising the Bar in 24/7 Fitness 27. Octopus Legacy: Most Trusted End of Life Support Group 2025 28. CCWC Services: Best Building Maintenance & Cleaning Services 2025 – Cardiff 29. HG Marketing: Marketing for Good 30. Modern HR: Clarity, Culture & Cadence, The Modern CEOs Blueprint 31. Leicester Lawns and Landscaping: Best Landscaping Business 2025 – Leicestershire 32. Millstream Productions Ltd: Creating Content with Heart 33. The Uplifted Publishing: Best Professional Development e-Learning Platform 2025 34. Spark Medical Limited: Best Private Ambulance Service 2025 36. UKTogether Limited: Best Bespoke Global Lifestyle Company 2025 37. Sol4r Energy Ltd: Best Solar Panel Installation Company 2025 – London & Sustainability Excellence Award 2025 38. Tree Nail Spa: Shaping Futures Through Meaningful Self-care 39. Orchard Children Homes Ltd: Most Dedicated EBD Care Home Group 2025 – Staffordshire 40. Blucando Ltd: Technology That Works for People 41. The Education and Skills Partnership: The ESP Method, No Learner Left Behind 42. co&co: Cutting Through Complexity to Deliver What Matters 43. RI Cruden Ltd: Leading With Purpose, Building With Impact 44. Stephanie Ward Online Business Services Ltd: Neurodivergence Business Coaching from a Neurodiverse Coach 45. Tradu: Innovative Solutions for Active Investors 46. The Osborne Trust: Supporting Children through Parental Cancer 48. Not Just Travel: The Travel Franchise, Turning Passion into Profession
SME News Q3 2025 / News UK SMEs Say They’ve Been Abandoned: Government Inaction Is Costing Growth, Confidence, and Future New research reveals overwhelming dissatisfaction with UK business support as firms call for urgent, coordinated, digital-first reform Strategies like the UK Digital Strategy 2025 and the AI Playbook showcase long-term vision. Digital integration is also keystone in the UK Industrial Strategy 2025 being recognised as essential to unlock productivity, sustainability, resilience, and innovation across the economy. Yet over 70% of SMEs say they haven’t seen these initiatives deliver practical change. On the ground, business leaders still face basic barriers—weeks of paperwork, repeated verification, and fractured support systems. “AI might be transforming public services,” van Niekerk added, “If SMEs still can’t open a bank account or access funding without being buried in documents, what’s the point? There’s a glaring gap between ambition and execution, and it’s growing wider by the day.” The report outlines how fundamental processes—verifying a business identity, applying for a loan, and onboarding with suppliers remain inefficient and uncoordinated. For SMEs, these delays don’t just mean frustration, they mean missed growth, lost contracts, and declining confidence. “The message from SMEs couldn’t be clearer: government support isn’t reaching them,” van Niekerk said. “We’re calling on the government to move beyond strategy papers and deliver real, joined-up, digital-first infrastructure that empowers businesses to scale—quickly, efficiently, and confidently.” While departments publish roadmaps and commit to transformation, SMEs remain trapped in systems that no longer serve them. Red tape, disjointed infrastructure, and slow policy delivery are not just stalling growth, they’re weakening the UK’s economic resilience. Van Niekerk concluded: “Across the world, business is being rewritten in real time—driven by data, speed, and seamless digital infrastructure. Yet while other nations equip their entrepreneurs with the tools to thrive, UK businesses are being held back by paper-heavy systems and policy inertia. Entrepreneurs cannot power recovery or innovation when they’re still battling processes designed for a different era. If the UK is to remain a serious player on the world stage, it must back its entrepreneurs with more than ambition. It must provide the tools, the reform, and the accountability that turn strategy into progress. Businesses have waited long enough.” UK small and medium-sized enterprises (SMEs) are losing faith in the government’s ability to support them—and it’s threatening the country’s economic future. That’s the warning from new research by Umazi, a digital identity platform for business verification, which reveals a troubling disconnect between government ambition and real-world delivery. According to the findings in the Umazi report, Broken ID, Broken Growth: The UK’s Verification Chokehold, based on a survey of 500 SMEs, over 60% say there is little to no meaningful government innovation aimed at helping them thrive. A further 38% believe progress is too slow, and 28% point out a lack of coordination between agencies as a critical obstacle. “The UK government talks about innovation, but SMEs are still stuck in a system built for the last century,” said Cindy van Niekerk, CEO and Founder of Umazi. “Our most dynamic businesses are wasting time, money, and momentum fighting outdated processes, while policies remain in permanent planning mode.” Confidence in the UK as a business-friendly environment is slipping. Only 32% of SMEs believe the government genuinely prioritises creating a climate for prosperity, and 22% now see other European countries as offering better growth opportunities.
SMEs Need Robust Security Infrastructure to Support the National Ransomware Payment Ban, Says Espria In light of the proposed national ransomware payment ban across public sector services, leading technology solutions provider Espria urges UK businesses to shore up security to mitigate the risk of cyberattacks. The UK government is set to crack down on ransomware with proposed measures to ban the NHS, local councils, schools and other critical services from paying ransoms to cybercriminals. Following a public consultation that saw nearly 75% respondents support the proposal, the new measures will also require private sector businesses to formally report all attacks and notify the government of any intent to pay a ransom. Designed to dismantle the business model that fuels cybercrime by making the UK's vital public services an unprofitable target for attack, these new measures will lead the way in tackling ransomware, bolstering national security and protecting key services and businesses from disruption. According to Brian Sibley, Virtual CTO at Espria, whilst this move is seen as a good thing in signalling to malicious cyber actors that UK businesses aren’t willing to pay ransom demands. “Businesses must support this by doing everything possible to employ robust security strategies, including staff training across their organisation.” “Cutting off the ransom ‘business model’ targets the heart of the issue, as highlighted by the overwhelming public support and widespread news coverage, including recent “Panorama” investigations into the devastating impact of these attacks. Nevertheless, you need to prevent an attack rather than waiting for it to happen, as consistently warned by the National Cyber Security Centre, advocating prevention over payment. Businesses shouldn’t wait to become a victim before acting. “It is crucial to invest in robust systems and specialist cyber security staff training across your organisation to ensure security, alongside regular, detailed threat assessments. This is true for both large institutions and SMEs; regardless of the available budget, it is a necessary routine to follow. Even the most established organisations can be disrupted overnight by ransomware attacks, with reputational and legal repercussions lasting months after.” Sibley continues, “We are already seeing indications that cyber insurance is the new prerequisite for compliance, with insurance underwriters acting almost as regulators for cybersecurity. Adopting recognised frameworks like Cyber Essentials and Cyber Essentials Plus, and enabling compliance with ISO 27001, is a practical way for business leaders to demonstrate they’re taking the right steps. “If businesses are forewarned with proactive security monitoring tools of any threats or gaps in their cyber defences, they are better able to protect themselves from an attack and subsequent breach. For smaller businesses, this means relying on your managed services partner rather than an in-house security expert, but this can be more beneficial as an MSP can access a wider range of security expertise for integrated, all-encompassing and up-to-date technology offerings. Ensuring your recovery plans are in place and tested, including immutable backups, can ensure your business doesn’t crash entirely following an attack. Sibley concludes, “Ultimately, however, all organisations, whatever their size, still have a greater responsibility to ensure that their security posture is up to scratch. In today’s threat landscape, waiting for an attack isn’t an option. Every organisation must do everything it can to stay resilient and secure.”
SME News Q3 2025 / 6 Feature A few months ago, I heard the story of a young estate agent. His father, who runs a small building firm in Hertfordshire, had just lost £60,000 to a phishing scam. All it took was one email. It looked like an invoice for materials he had ordered for a job he’d just taken on. He clicked the link and transferred the money. By the time he realised, the scammers were long gone and so was his money. His bank told him it was too late, they couldn’t help because he’d authorised the payment himself. There was no cyber insurance. No email filtering. No safety net. That £60,000 represented more than money. It meant he couldn’t help pay for his son’s wedding. It shattered his confidence. And for a business turning over about £1 million a year, it was nearly fatal. This isn’t a one-off. It’s happening every day, and it’s getting worse. The Cyber Security Breaches Survey 2025 shows that over 43% of UK businesses and 30% of UK charities experienced a cyberattack in the past year. That’s roughly 612,000 businesses and 61,000 charities. And those are just the ones that reported it. SMEs are the real frontline of this war, not the household names like Marks and Spencer that make the headlines. We’re talking small delivery firms, estate agencies, local builders, accountants, legal advisors, and manufacturers. And the public feels the impact when they fall. One phishing scam disrupted Speedy Deliveries Ltd. operations so badly that they couldn’t fulfil orders across the South of England. Shops didn’t get their stock. Families didn’t get parcels. The company collapsed. Another SME badly affected by cyber crime was Heritage Legal Services who were crippled by ransomware. Client data was compromised, and operations were frozen. In this situation, this meant that real people lost access to justice. Cybercriminals are getting smarter. They’re using AI tools to craft more convincing emails. They mimic writing styles. They scrape data from social media to personalise scams. They combine phishing, Why SMEs Must Wake Up to the Rising Threat of Cybercrime By Peter Boolkah, Award-Winning Global Business Coach and entrepreneur ransomware, and social engineering in layered attacks that are harder to detect and devastating when they land. And SMEs are seen as easy targets, low-hanging fruit. This is because many don’t have even basic defences in place. No multi-factor authentication. No regular backups. No staff training. No insurance. At the same time, they’re more digitally dependent than ever. They use online banking, cloud storage, and digital invoicing, amongst other remote work digital tools. The fact is that every added convenience is also a new vulnerability. However, most SMEs wouldn’t last a week without access to their systems. If you own or run an SME, you cannot afford to ignore cybercrime. A serious cyberattack can destroy your business. Research shows 60-70% of SMEs shut down within two years of a major breach. The financial damage is just the start; there’s also reputational harm, lost clients, legal trouble, and emotional toll. It doesn’t even have to be your own systems that are hit. You could go down because a supplier gets compromised. You might rely on software that gets breached. Your data could be leaked by a third-party vendor. This is a chain, and you’re only as strong as your weakest link. I get asked by clients what they as SME’s can do, and it’s simple. You don’t need a million-pound IT department, but you do need a plan and to start with the basics. Invest in email safety and filtering tools that can block known phishing attempts before they ever reach your inbox. Educate your team. Many attacks succeed simply because someone clicked a dodgy link or used a weak password. Make sure that you back up your files regularly and store them securely off-site. If ransomware hits, you’ll need a clean version of your systems to restore from. Cyber insurance is not just for big corporations. It can be a lifeline if you suffer an attack. One of the easiest and most effective ways to protect your accounts is with two-factor authentication. Finally, know who to call and what steps to take if the worst happens. Cybersecurity is now as essential as locking the front door of your premises. It’s a matter of survival. Remember that protecting your business is protecting your people, your team, your clients and your suppliers. Don’t let your business be the next target for cybercriminals.
Feature In an era defined by economic uncertainty and rising operational costs, small and medium-sized enterprises (SMEs) are increasingly turning to artificial intelligence (AI) to drive efficiency and innovation. Business lending platform Funding Circle, which has supported over 110,000 UK SMEs, reveals how AI can help small businesses grow smarter, not just faster, in 2025 and beyond. According to Funding Circle’s latest Impact Report (produced in partnership with Oxford Economics), 65% of SMEs are expecting their business to grow this year, with digital transformation now taking priority over physical expansion. In particular, investment in AI tools is gaining momentum, with UK businesses reporting a 21% increase in AI budgets over the past 12 months. The rise of AI-powered SMEs SMEs are increasingly prioritising digital transformation and technology investment over physical expansion while maintaining a strong appetite for growth. UK businesses reported a 21% increase in AI budgets in the past twelve months, showing a growing commitment to using AI. New research from Amazon Web Services (AWS) shows that 52% of UK businesses are now using AI, up 33% in the past year, outpacing the European average. And 92% of those AI adopters report a direct increase in revenue. The skills gap challenge However, a growing digital skills gap threatens to stall momentum. According to AWS’s 2025 AI report, 38% of UK businesses cite lack of AI skills as the main barrier to adoption, up from 29% the previous year. With AI literacy expected to be required in nearly half (47%) of all new UK jobs over the next three years, both employers and employees are prioritising digital upskilling. For employees, AI stands out as the most in-demand area for upskilling, with 40% of respondents identifying AI as the top priority for training. This growing appetite for AI-related skills reflects the technology’s increasing integration into daily operations, decision-making, and product development across sectors. Five ways SMEs can use AI to fuel growth: According to recent data, 59% of startups have adopted AI, compared to just 25% of large enterprises, highlighting how nimble, high-growth businesses are outpacing traditional corporates in embracing emerging technology. How Small Businesses Can Use AI to Grow Smarter — Not Just Faster Funding Circle shares practical insights on how UK SMEs can leverage AI to boost productivity and resilience in 2025 1. Automate time-heavy admin: From invoicing to stock management, AI can free up hours every week, time that can be reinvested in growth, customer relationships, and innovation. 2. Improve customer experience: AI-powered chatbots and virtual assistants offer 24/7 support, while machine learning can personalise customer journeys to increase loyalty and conversion. 3. Smarter marketing: AI tools can help SMEs create tailored campaigns, generate content, and predict customer behaviour, allowing for better outcomes with smaller teams and budgets. 4. Streamline recruitment: AI-powered hiring tools can help SMEs screen candidates, analyse CVs, and even support onboarding, reducing time-to-hire and improving talent matching. 5. Data-driven decision-making: AI can quickly analyse sales trends and customer behaviour, helping SMEs make strategic choices and optimise campaigns in real time. Funding the future of AI-driven growth Despite the opportunities, AI implementation can require upfront investment—from hiring talent and purchasing tools to integrating infrastructure and staying compliant with regulations. Nearly half (48%) of startups cite access to funding as a critical enabler of their tech strategy. That’s where Funding Circle comes in. As a leading platform for SME finance, Funding Circle provides fast, flexible funding solutions to help businesses invest in technology and future-proof their operations: • Quick access to capital: Apply in minutes with decisions in as little as 1 hour and funds typically available within 48 hours. • Tailored funding options: Choose between Term Loans for longterm investment or FlexiPay to manage short-term costs such as AI tools, subscriptions, or consultants. • Tech-forward expertise: Funding Circle is actively investing in Generative AI to improve internal operations and customer experience, offering a unique advantage to SMEs seeking an innovation partner. “We speak to business owners every day who want to work more efficiently and grow sustainably,” says Greig McEwan, CTO at Funding Circle. “AI isn’t about replacing people — it’s about empowering small teams to achieve more. Whether it’s automating admin or finding new customers, AI can help small businesses take back control of their time, scale up, and stay competitive. As AI continues to shape the future of every sector, from retail and healthcare to logistics and finance, small businesses that invest now will be the ones leading tomorrow. Funding Circle is here to help make that investment possible.” With the right tools, training, and funding, AI has the potential to reshape the UK’s SME landscape—helping entrepreneurs do more with less and build resilient, future-ready businesses.
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Not all restaurants are created equal; some feel like home from the moment you walk in. Especially when they are run by a family who treats every guest as one of their own – which is exactly what you will find behind the doors of one beloved local spot. At Mio Fiore, every dish tells a story from the heart of Italy and every guest is welcomed as an extended member of the family. We heard more about this exceptional family-run business from Ardita Kurtaj, Co-Founder of Mio Fiore, as the restaurant is named in the Business Elite Awards 2025. Delivering Italy’s Soul to Newbury’s Table Mio Fiore was launched in 2016 by husbandand-wife duo Ardita and Dino Kurtaj. Since its inception, the family restaurants mission has been clear: to create a warm and inviting atmosphere, a space where families can gather, connect, and create lasting memories over delicious food and exceptionally personalised service. The restaurant serves homemade Italian food – using quality imported products and fresh locally sourced ingredients – its menu comprising a variety of antipasti, pizzas, pasta, seafood, and meat options from different regions of Italy. With rustic décor, cosy lighting, and soft Italian music in the background, Mio Fiore strives to serve an authentic slice of Italy to the local community of Newbury. Across its community, Mio Fiore is renowned for its tasty pastas served with its own tomato sauce, as well as its wood oven-baked pizzas made with homemade, fresh dough. Beyond mains, the restaurant’s desserts are unrivalled and all made in-house, with its Tiramisu and Raspberry Cheesecake longstanding bestsellers. This commitment continues behind the bar, as Mio Fiore only serves Italian corked wines specifically selected to complement its delectable dishes. “We take pride in serving tasty, fresh, and authentic Italian dishes,” said Ardita. “We are known for consistently providing a lovely atmosphere, featuring attentive and friendly staff who always provide a warm welcome. We strive to provide our customers with a dining experience they will never forget, wanting them to feel welcomed and at home with every interaction they have with us.” In less than a decade, Mio Fiore has earned a stellar reputation within the community of Newbury, establishing itself as a prime location for exceptional meals and superior services. The restaurant has amassed a number of glowing testimonials from returning clientele, praising the team for their warm welcome and fantastic food. One guest wrote: “Mio Fiore is more than just a restaurant – it is a place filled with warmth, love, and unforgettable flavours. I’ve been coming here for years, from my first date with my now long-term partner to every anniversary and Valentine’s day since. Each visit feels like a celebration, not just because of the occasion but because of the incredible experience Mio Fiore provides. “The food is simply unreal. The menu is exceptional, but the specials take it to another level. Every bite is crafted with heart, and I can honestly say I’ve never tasted anything quite like it. I cannot recommend Mio Fiore enough. It is more than just a meal; it is an experience, a memory, and for us, somewhere that will always hold a special place in our hearts. If you’re looking for a restaurant that truly stands out, look no further.” Driven by the unwavering support of its patrons, Mio Fiore has recently opened a new coffee shop in Newbury. Here, the team serve authentic Italian pastries, panini, and coffee – with its own coffee blend roasted fresh weekly. Customers of Mio Fiore Café are treated with the same warm welcome and quality food as they do the restaurant – the renowned Mio Fiore approach that has earned the restaurant recognition as Newbury’s Best Family-Run Authentic Italian Restaurant and Café 2025. Moving forward, the restaurant will continue delivering its unrivalled services to its clientele, driven by its mission to bring a taste of authentic Italy to the people of Newbury. “We have always been passionate about food and creating memorable experiences for people,” Ardita shared. “The hospitality industry allows us to combine our love for service with our entrepreneurial spirit. We really enjoy the dynamic environment and the opportunity to interact with diverse individuals. Despite the difficulties that the hospitality industry has faced, there is always going to be a demand for personalised and unique experiences in this sector. Can you imagine what life would be like without any restaurants or places to go out and eat?” Contact Details Contact: Ardita Kurtaj Company: Mio Fiore Web Address: www.miofiore.co.uk Photography: June Content Studio.
SME News Q3 2025 / 10 The Genius Group (TGG) is a one-stop-shop for full-service creative and digital marketing with a monumental dedication to lead generation, e-commerce marketing, crypto marketing, and Shopify development. Here we explore the company’s growth over the past decade as it is awarded with two accolades in our IT Awards 2025. It’s 2015 and two individuals - both majorly successful in their fields - decide to create a business. It has to be close-knit. It must have a sense of humility, but, mixed in with monumental hard work, and no compromise on the goal. Fast forward to 2025 and you will see a bigger team, all with the same core values and shared vision. Serving a wide range of clients and customers, TGG has swiftly yet steadily established itself as a reliable partner for digital growth. Its lead generation, e-commerce marketing, crypto marketing, and Shopify development skills have truly pushed the company to the forefront of the all-important sector, and has resulted in highprofile partnerships – including brands of great global status such as TikTok, Google, and Meta. As a performance marketing specialist, the enterprise continues to positively impact, grow, and enrich its customers’ online presence – with monumental achievements going hand-in-hand with its dedication. For example, TGG generated over 6 million leads and 3.3 million cases for clients in the legal sector. This demonstrates that its team’s hard work is not only admirable but entirely successful. Its ability to enhance measurable business outcomes with its digital innovation and commitment to a brighter future for its partnerships has also solidified its position as a one-stop-shop for lead generation, e-commerce, and, of course, digital growth in every way. This full-service creative and digital marketing agency is truly making waves in terms of growth, both having steadily expanded over the past decade and in its future plans – both near and distant. TGG has recently committed itself to a new office space of 14,000 sq. ft nestled in Altrincham town centre, moving its headquarters to the well-known Foundation. The past three years has seen TGG drive over £2.3bn worth of sales for its clients, countless campaigns for charities, including one founded by Game of Thrones star Emilia Clarke, and £107 million in growth of its customer base. These huge landmarks are representative of the hard work the entire team put in on a daily basis, so that not only TGG can thrive but also so that its customers can reap the benefits. Aiding SMEs and Fortune500 companies to gain and connect with more online clients, TGG utilises its creative, strategic, and proven techniques to help others to flourish. Designing and managing strategic content, in addition to social media marketing campaigns, the company helps others to target the best leads to close sales, form partnerships, and deliver business growth via digital means. TGG’s strong focus on sustainability – for the planet and its people – is reflected in its choice to re-establish its headquarters to Foundation, through a partnership between Bruntwood and Trafford Council. Having chosen an office with a diverse assortment of amenities designed to enrich both productivity and wellbeing, the company is sure to have all it needs to elevate its methods to the next level. Taking good care of its team, TGG has picked the perfect spot which includes wellness studios to encourage deeper levels of self-care, closer links to transportation for shorter commute times or issues, and a space sustainably balanced using biophilia. As the Foundation's structure is constructed of living walls, with natural light throughout, 36,000 plants grown by ‘I Want Plants’ in South Manchester, and more, both TGG’s team and our planet will benefit from this positive move. Atop this, in close quarters with TGG’s work for charities, the company takes pride in supporting the mental health of its team. To encourage even more healthy minds, the relocation to Foundation will be an exciting start to a new chapter of creativity, deeper happiness, and even more growth. As mentioned, TGG’s interaction with, and support of, Clarke’s charity SameYou stems from the team’s philanthropic drive. The company fully supports the charity which helps to enrich the lives of those in recovery treatment for survivors of brain injuries – aiding them in their steps towards living a happier and mentally healthier life again. In the same vein, TGG also works on a plethora of other philanthropic endeavours. Having donated over £100,000 to charities and having worked closely with Make-A-Wish Foundation – where the company had provided experiences for those the charity supports – the business’ values of partnership, support, and care are ultimately ingrained into all it does. Its daily work, with regards to crypto marketing, lead generation, e-commerce support and development, and more, continues to result in skyrocketing leads, deals, partnerships, and customer bases for its clients. TGG helps businesses to understand more, create more, and achieve more year upon year. Furthermore, with its guidance, businesses can develop their own strategies that are able to stand the test of time as TGG delivers all the tools necessary to enhance digital strategies, content creation and management, and higher conversion rates from lead to sale. Demonstrating the nature of the feedback TGG receives on a regular basis, American Express Website Traffic Generation Specialists of the Year 2025 & Client Service Excellence Award 2025 May25182 The Genius Group
said: “TGG was formed less than a decade ago with a self-declared mission to "redefine digital marketing. Having already generated £3 billion in sales for its clients, the digital marketing agency has shown how a small team can make a big impact.” Reverse Life summarised: “Our collagen company started out in lockdown with no customers. Fast forward five years, and we’re now the UK’s best-selling bottled collagen, selling one bottle every 60 seconds. None of this would have happened without TGG. That’s a fact.” Courmacs Legal commented: “As pioneers in our field, we needed a truly world-class company to help elevate us. Thanks to TGG, we surpassed our targets with ease. Over three million claims were generated, and over one million clients would not have been possible without their team’s help.” Valid8IP shared: “With the help of the TGG team, we streamlined our service and attracted new customers we didn’t even think of, enabling us to record our best years yet in terms of lead generation and expanding our clientele.” As the UK’s #1 full-service digital agency for website traffic generation, and for all the technical solutions needed to grow a business’ online presence, TGG has grown on a monumental scale throughout the past 10 years. Now, as the future beckons, TGG is soon to move to an even larger office in line with its expanding team and greater number of clients. This growth is set to impact countless businesses in their efforts to expand their online presence, while driving positive change for its deeply valued clients, and we’re sure to see TGG flourish for another decade – and beyond. Awarded with Website Traffic Generation Specialists of the Year 2025 and our Client Service Excellence Award 2025, TGG has not only been recognised for its solutions but we truly applaud its dedication to taking good care of its clients’ needs in any way it can. We are proud to showcase TGG’s prestigious titles and even more delighted to recommend partnering with the company for innovative solutions within the realms of website traffic generation. Contact: Claire Niebel Company: The Genius Group (TGG) Website: https://genius.co.uk/
SME News Q3 2025 / 12 In the early 1980’s the company explored a completely new potential market for their heavy-duty wall beds to provide ground-breaking, space-efficient, cost-effective overnight accommodation in Hospitals and Hospices for visitors such as parents on Children’s Wards, fathers on Maternity Wards and partners, friends, or carers on Cancer, Palliative Care, Dementia and other adult Wards and in Hospices. Providing such facilities was not common at the time and the products available were totally unsuitable, so Hospital Visitor Beds set about designing and perfecting what has now become their award winning range of high-performance ‘WISKAWAY’® Visitor Wallbeds, engineered specifically to withstand daily, long-term (25 years-plus), heavy-duty Hospital/Hospice use (subject to servicing every 5 years) and to comply fully with all relevant Infection Control, Health & Safety, Manual Handling and Fire Retardancy requirements. This involved designing a virtually indestructible, welded, all-steel bedframe, with easily replaceable parts. Hospital Visitor Beds went on pioneer the adoption of wall beds in Hospitals and Hospices, with their ‘WISKAWAY’® Wallbeds, providing the ideal solution to accommodating Visitors (especially parents on Paediatric and Neonatal Wards) overnight. These beds come with a really comfortable, wipe-clean/ waterproof mattress and can be folded-away effortlessly and fully madeup, (in literally seconds in an emergency) into their own compact, integral housing, located (fixed) Most Trusted Hospital Visitor Bed Supplier 2025 With over 43 years’ experience, working closely with both NHS and private Hospitals and Hospices, Hospital Visitor Beds is the UK’s leading, longest established and most trusted supplier of space-saving Visitor beds for Hospitals and Hospices. With not just one, but two world class, award-winning space-saving bed ranges, ‘WISKAWAY’® Visitor Wallbeds and ‘GLIDEAWAY’® Visitor Guestbeds, the company has set the benchmark for the sector, enabling a family member, partner, friend, or carer to stay in comfort overnight in Hospital, to support a patient throughout their in-patient treatment, with minimal loss of daytime Ward space. Read on to learn how this came about. right next to the patient’s bed. In short, they were in a class all of their own and nothing else on the market could come close. So when a whole series of dedicated new Children’s Hospitals was planned/constructed in the early 2000’s, Hospital Visitor Beds’ ‘WISKAWAY’® Wallbeds were uniquely placed to provide state-of-theart parents’ bed accommodation and orders came in from all over the country. Not just designed to save space, these Visitor Wallbeds offered a host of key additional benefits for their users (hospital staff and visitors alike) including safety, comfort, ease-of-handling, time and cost savings, durability and value for money. But Hospital Visitor Beds doesn’t stop at just offering exceptional products, they’re dedicated to supporting their customers every step of the way and their comprehensive after-sales service is designed to ensure that their customers’ investment continues to deliver, year after year, offering a full spares, installation/re-location service and (optional) periodic servicing. ‘WISKAWAY’® Visitor Wallbeds come in Horizontal and Vertical versions, single, double and made-to-measure sizes and a wide selection of finishes and, because Hospital Visitor Beds make these beds to order, they can be very flexible about any special customer requirements. Building on the success of their fixed ‘WISKAWAY’® Visitor Wallbeds, the company then turned their attention to the mobile Hospital/Hospice guest bed market where, again, most products were (and still are) noncompliant and unsuitable. The result was their new ‘GLIDEAWAY’® Visitor Guestbed, (today a whole ‘family’ of guest beds), based on the same unbeatable standards as their ‘WISKAWAY’® Wallbeds and available with wipe-clean/waterproof mattresses, in single, double and special sizes and a choice of 10 bedframe colours. The ’GLIDEAWAY’® set completely new standards of safety, comfort, ease-of-handling, durability and value for money and could be madeup and used, whenever and wherever required. It took the Hospital/ Hospice guest bed market ‘by storm’ and is now the ‘go to’ choice, supported by the same unique spares/after-sales service as Hospital Visitor Beds’ wall beds. “The fact that we are serial disruptors and innovators, have been the top specialists for over 40 years and offer the two leading, ‘best lifetime value’, product ranges in the Hospital/Hospice Visitor bed field, is what has made us the most trusted Visitor bed supplier” says Founder and MD, John Miller. “Unlike our competitors, we make a point of staying in close contact with our customers and can always be relied on to help: servicing, modifying and even moving our (fixed) beds, if required. When costed over their amazingly long working lives, our Visitor beds also work out FAR better value and have a lower carbon footprint than anything comparable on the market”. Contact: [email protected] Company: Hospital Visitor Beds Website: www.HospitalVisitorBeds.co.uk A single ‘GLIDEAWAY’ Guestbed A Vertical ‘WISKAWAY’® Parents’ Wallbed, located right next to the child's Hospital bed, on ground floor Ward 75, at Manchester Children’s Hospital in 2009. In 2021 we moved all 24 of these beds up to third floor Ward 86, where they continue in daily use, to make way for an expanded A&E Department.
Liverpool Mercedes, Anfield is a multi-award-winning company comprising technicians well versed in handling all of the Mercedes-Benz and AMG needs of their clients. These qualified and knowledgeable staff share more than 55 years of hands-on experience between them, and pledge to take care of every motor as if it were their own. Recognised as the Best Independent Mercedes Specialist 2025 – Liverpool, we caught up with the owner, Steve Madden, for more on the business. The Home of Mercedes Repairs and Services in Liverpool For an annual service to a ground-up engine rebuild, Liverpool Mercedes, Anfield is always right by the side of its clients. Boasting the stamp of approval from the RAC – underpinning its quality repairs, honest pricing, and exceptional customer service – this independent specialist offers a range of services delivered under the aim of keeping client vehicles in the best condition. The best part is that this is offered at a fraction of the cost of dealership prices, with all work being logged in the official Mercedes database. Wirth its convenient location – five minutes outside of Liverpool city centre – to boot, the company prides itself on delivering these expert services right on the doorstep of its Merseyside clientele. This local touch is seen from the moment a client walks through the doors of Unit 2 on Castor Street, where they are afforded a welcoming environment that makes them feel at ease about leaving their beloved motor in someone else’s hands. Clients also love how thorough the team here are with their explanations. “Feedback from our clients praises how we explain the work required to be carried out on their vehicles in full, meaning they understand exactly what they are paying for and why they are paying for the repair.” The honest and transparent nature of Liverpool Mercedes, Anfield has led to the company completing a number of projects lately, many for first-timers. This includes diagnosing and repairing an issue on a client’s C-Class and servicing the E-Class of a client whose first Mercedes it was. Both clients left glowing accounts of their experience, with this excerpt reflecting the company’s standout nature: “I always like to find a local, independent specialist for my cars, and from start to finish, the experience here was perfect.” Similarly, the second client shared: “I was really anxious to get my Mercedes E 220 serviced. I called these guys, and they gave me a complete breakdown and advised a few extras that were necessary. Steve showed me the parts after removing and advised what was needed, quoting an excellent price and getting the job done in two hours. Everything was logged on Mercedes’ database and they provided me with a printout. I would definitely recommend them for anyone looking for excellent Mercedes work at a good price.” These testimonials are just the tip of the iceberg, and it is this that keeps Steve and the rest of the team here – which has doubled in size in just a few years as a result of the excellence they demonstrate – serving clients six days a week from their Anfield base. Interestingly, despite the passion Steve has for this work, owning an independent Mercedes repair garage was not always on the cards for him, as he initially wanted to join the Royal Marines after leaving school. However, on the advice of his brother-inlaw, who was himself in the Marines, Steve went out to find a trade, going around the local dealerships with his father and handing out his CV. The rest is history, with Steve quickly finding his niche in Merc repairs and eventually starting this specialist business in 2021. For those looking to follow in his footsteps and create a successful SME, Steve shares some invaluable advice: “Be an honest person, because being honest brings respect and trust. Don’t chase money, aim for customer retention.” He continued: “Turn up every day and you are already further than where you were yesterday. We implement that here, as turning up each day and providing the service we provide keeps clients on the road.” Finally, touching on the future plans for Liverpool’s leading independent Mercedes specialist, Steve told us how the team would love to one day own their own body shop, as well as a second repair site in the surrounding area. Also, he added, there are talks ongoing about buying their own stock of vehicles to sell at their current Anfield site. More information about Liverpool Mercedes, Anfield – the Best Independent Mercedes Specialist 2025 – Liverpool – can be found using the link below. Contact: Steven Madden Company: Liverpool Mercedes, Anfield AIS-May25098
SME News Q3 2025 / 14 Accounting Matters: Delivering Peace of Mind with Numbers Supporting a plethora of clients on a daily basis, Accounting Matters’ team prioritises transparency, innovative technology, and the psychological safety of its clients. Encouraging clients to feel happier, and empowered to do more that they enjoy, through helping them to manage their finances easily, Accounting Matters ensures that it delivers a stellar service every time. We delve deeper into the company’s offerings as it is bestowed with the title of Accountancy Firm of the Year 2025 – Derbyshire. With the core values of flexibility, persistence, positivity, trust, and teamwork, Accounting Matters delivers a service that has made it an award-winning firm in addition to its trail of satisfied clients across a myriad of sectors. Going above and beyond for all clients, Accounting Matters positively impacts companies of all sizes and disciplines. Amongst the firm’s plethora of services, its Month 9 Tax Planning Meetings allow it to look at its clients’ business performance over the recent time gone by. Helping with the break-down of business purchases, wills, insurances, and trusts, funding for the future ahead, spreading of assets, and much more, Accounting Matters aids every businessperson to feel more organised and confident about their company operations. Practice Manager Zoe Black shared: “In sharing this hour together, you will have far more insight into what to expect from your tax bills (no one likes those surprises) and how to manoeuvre to extract the most tax efficient savings you can make. This meeting provides the best peace of mind that we as a Company can offer. You can sleep well at night knowing that you know. This is the ultimate way of us expressing our purpose to you.” From accounts to tax returns, VAT to payroll, CIS to bookkeeping and business advice, Accounting Matters has specialist accountants who each focus in a diverse range of sectors. This is a surefire way to ensure growth and empowerment across industries, no matter how little they may know about accountancy. With recent developments in the industry, such as the MTDITSA – a new HMRC legislation to ensure digitalisation of sole traders – Accounting Matters delivers up-to-date services which ultimately allow for the use of the most suitable software by its clients. Creating a seamless process for any business’ operations, while expertly managing their money, the firm has “communicated changes with all clients to ensure a smooth transition, which will streamline processes and improve efficiency”. Focusing on the MTDITSA project, Accounting Matters delivers an excellent service – steeped in experience and tireless work – which ensures that its clients are entirely compliant and able to use a progressive digital software, simplifying their processes and management of finances. The firm consistently supports clients to stay up to date with the ever-evolving world of HMRC and technology, without feeling pressured to do everything alone. Believing in its core values, Accounting Matters influences a selection of businesses and individuals – transforming their experience of accounting and financial freedom along the way. In the same vein, the Accounting Matters’ team enjoys having a positive impact on everyone around them. Zoe also told us: “For the Network and Nosh November Edition in 2024, Accounting Matters hosted its first networking event in aid of Cancer Research UK. We had guest speakers and exhibitors from a variety of fields such as asset finance, pension advice, insurances, software etc. The community spirit made it a success whereby local businesses joined together for an insightful day. The feedback from attendees was positive and they gained a lot from their experience.” Accounting Matters receives many outstanding client testimonials. For example, S.R commented: “We have moved across to Accounting Matters Ltd. Early days but already the accounting and related business advice received is done so in a way that is easy to understand. The transition to Accounting Matters is very straight forward and we are optimistic that our business will take full advantage of their combined experience. I met the Ripley team and took away some good information. If you’re looking for accountants in Ripley, Derbyshire, contact Accounting Matters today so that you can receive an award-winning accountancy service. Contact: Zoe Black Company: Accounting Matters Ltd Website: https://www.accountingmatters.co.uk/ May25184
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