SME News Q3 2026/ 8 Catering to individuals and organisations alike, Phillips Wellbeing is an established counselling centre driven by a team of professionally trained counsellors dedicated to caring and confidential care. Leading this exceptional team is Tracy Phillips, an award-winning, qualified counsellor and the Owner of Phillips Wellbeing. We spoke with Tracy to learn more about her practice, following her recent recognition in the Managing Director of the Year Awards 2026. “Shaping a more positive future.” Operating across South Wales, Phillips Wellbeing provides caring, confidential counselling services to employees of both private and public sector companies and private individual clients. The counselling centre supports people through a wide range of life’s toughest challenges, such as stress, anxiety, bereavement, trauma, and workplace pressures, whilst also helping employers in their mission to create healthier, more supportive working environments. Phillips Wellbeing offers online appointments, as well as comfortable, private rooms for face-toface counselling sessions. Tackling a wide range of issues, the centre’s in-person counselling allows clients to explore feelings, build resilience, and work towards achieving a more fulfilling life. For workplaces, Phillips Wellbeing offers employee assistance programmes, workshops, and on-site counselling to help improve overall health, happiness, and motivation. At its core, Phillips Wellbeing recognises how important it is for clients to find a counsellor who truly understands their unique perspective and needs. The centre takes great care in hand-picking experienced and qualified professionals, meticulously pairing counsellor and client with the aim of achieving the most harmonious counselling partnerships. This helps clients feel more confident to open up and discuss their challenges, receiving thoughtful support and guidance. The experts at Phillips Wellbeing leverage more than two decades of industry experience and an unwavering commitment to understanding, delivering exceptional care that is always aligned with the client’s unique needs and struggles, whether catering to an individual or a workplace. The team strives to serve as a source of comfort and aid to its clients when they need it the most, empowering them to find peace and balance in their lives. “Our motivation has always been simple: to make a positive difference in people’s lives,” Tracy told us. “We often meet clients at difficult times, and being able to offer a safe, compassionate space where they feel heard is incredibly rewarding. Our values are centred around empathy, integrity, respect, and providing accessible, high-quality support.” As Owner and Managing Director of Phillips Wellbeing, Tracy Phillips works tirelessly to ensure that the centre delivers the highest standards of care, whilst supporting the growth and wellbeing of her team. She leads Phillips Wellbeing with empathy, honesty, and collaboration, encouraging open communication, valuing every contribution, and always working to lead by example. This approach is shaped by Tracy’s belief that creating a supportive environment for her team is just as important as supporting her clients. Tracy’s professional pathway has always centred on supporting other people. She spent 15 years working in the recruitment industry, where she developed a strong understanding of people, communication, and the importance of building trusting relationships. Aspiring to make a more direct difference through her work, Tracy pivoted to retrain in safeguarding and worked with young people aged 11 to 16. Here, she supported them through an array of challenges, and helped to create safe, supportive environments for them. “Those experiences naturally led me to my current role, where I continue to focus on improving people’s wellbeing,” she reflected. “Along the way, I’ve learned that empathy, Mental Health Counselling MD of the Year 2026: Tracy Phillips
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