UK Enterprise Awards 2026 / 112 Best Letting & Property Management Agency 2026 – Wales MBW Lettings Ltd does things differently. Born from first-hand experience with the shortcomings of the property industry, the mission is simple: put people first. Offering services that build trust, provide clarity, and deliver genuine care for both tenants and landlords alike, the business has grown impressively over the last few years. We find out more from Megan Williams following a UK Enterprise Awards win for the dedicated firm. MBW Lettings Ltd (MBW) is a premier independent letting and property management agency based in Wrexham, dedicated to delivering a modern, high-quality, and deeply personal approach to the rental sector. Established with a clear vision to challenge and improve upon traditional property management standards, the company serves as a trusted partner for both landlords and tenants. Operating from its central office in Wrexham, MBW Lettings Ltd has steadily expanded its operational footprint to manage an extensive portfolio of residential properties across North Wales, Shropshire, Liverpool, and surrounding regions. Built upon the core philosophy that property management should be fundamentally personal, the agency has established an exceptional reputation within the regional market. Rather than relying on aggressive marketing campaigns and sales tactics, the business has achieved organic growth primarily driven by exceptional results, positive client experiences, and word-of-mouth recommendations. The foundation of MBW Lettings Ltd stems from first-hand experience with the shortcomings and frustrations often found within the broader property industry. Recognising a widespread need for greater integrity, transparency, and empathy in real estate dealings, the company established a simple yet powerful mission: to prioritise people over transactions. “When I first entered the property industry, I quickly realised that it was far from perfect,” begins owner Megan Williams. “I experienced firsthand the frustration of poor practice and saw how both tenants and landlords were often let down. The wellbeing of tenants and fair treatment were not prioritised, and I knew that there had to be a better way.” Determined to do things differently, Megan set out to create a service that put people first. Believing that tenants deserve more than just a place to live, she offered services with care, respect and transparency. But this wasn’t all. At the same time, Megan recognised that landlords, too, deserve more than just a property manager - they need a reliable partner who treats their property like their own. “I set out to build a service rooted in trust, transparency and genuine care, and it worked,” she continues. “In just 8 months, our portfolio grew by 275 properties. Not through any advertising, but through word of mouth and real results. We built a team that shares our commitment to doing things the right way and we have become a trusted name in the industry, staying true to our principles.” MBW distinguishes itself through four core strategic values that govern its daily business operations, these being: people-first approach; transparent and responsive communication; expert, hands-on property management; and trusted and proven results, delivering its tailored solutions to two primary client groups. For landlords, the agency provides a comprehensive, hands-on property management service designed to offer complete peace of mind and maximum stress-free oversight. Services cover the entire lifecycle of a tenancy, including targeting the right audiences during initial marketing phases, vetting applicants, ensuring absolute regulatory compliance, and executing day-to-day property maintenance. By managing assets with meticulous attention to detail, the team helps landlords protect their investments while maintaining excellent relations with occupants. Recognising that a rental property is, above all else, someone’s home, MBW goes above and beyond to support tenants at every stage of their residency. From the initial registration and property search to the final move-in, the team guides prospective tenants through an efficient and smooth process. Once a tenancy begins, occupants benefit from highly responsive maintenance and repair services, with minor issues frequently addressed and resolved within minutes of notification. As a professional and legally compliant organisation, MBW strictly adheres to the highest industry guidelines and consumer protection standards. The business maintains active, accredited memberships with key regulatory bodies to ensure financial security and legal integrity for all clients, including The Property Ombudsman, Rent Smart Wales, and Client Money Protect. Recently, in recognition of its diligence and commitment to serving both tenants and landlords in the letting space, MBW received the accolade of Best Letting & Property Management Agency 2026 – Wales. The award is a testament to the hard work of Megan and the team – proving that MBW really is there every step of the way! Contact: Megan Williams Company: MBW Lettings Ltd Web Address: www.mbwlettingsltd.co.uk
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