UK Enterprise Awards 2026 / 112 Best Letting & Property Management Agency 2026 – Wales MBW Lettings Ltd is an independent letting and property management agency based in Wrexham, recognised for delivering a modern, professional and personalised approach to the rental sector. Established with a clear vision to challenge traditional industry standards, the company has become a trusted partner for landlords and tenants alike, managing an extensive portfolio of residential properties across North Wales and England. Built on the belief that property management should be fundamentally personal, MBW has earned an exceptional reputation throughout the region for its integrity, responsiveness and commitment to doing things the right way. MBW Lettings has expanded primarily through recommendation and reputation. The company's continued success has been driven by positive client experiences, exceptional service and proven results, helping it establish itself as one of the most respected names in the industry. The business was founded by Managing Director Megan Williams, whose journey into property management began not as an agent, but as a property investor. Having built her own investment portfolio, Megan experienced first hand the frustrations that many landlords encounter when placing their properties in the hands of letting agents. Poor communication, lack of accountability and inadequate levels of customer service left her increasingly disillusioned with an industry that often seemed to prioritise transactions over people. Recognising an opportunity to create something better, she decided to take matters into her own hands. "When I first entered the property industry as an investor, I quickly realised that the standards weren't always where they should be," explains Megan. "I experienced the frustration of having my own properties managed poorly and saw how both landlords and tenants were often being let down. Communication was lacking, problems weren't dealt with quickly enough and people simply weren't receiving the service they deserved." Rather than accepting these shortcomings as the norm, Megan set out to create an agency that approached property management differently. "I knew there had to be a better way," she continues. "As a landlord myself, I understood what property owners wanted from an agent, but I also saw the importance of treating tenants fairly and ensuring they felt supported. I wanted to build a business where trust, transparency and genuine care were at the centre of everything we did." The results speak for themselves. In just 2 years, MBW Lettings expanded its portfolio by an impressive number of properties, a remarkable achievement made even more significant by the fact that this growth was achieved almost entirely through word of mouth recommendations rather than paid advertising. "I set out to build a service rooted in honesty, transparency and exceptional customer care and thankfully clients responded to that," says Megan. "Our growth has been driven by referrals and recommendations from landlords and tenants who have experienced our service firsthand. That is something we are incredibly proud of." Today, Megan's experience as an active property investor continues to provide a unique advantage for the business. Having faced the same challenges and concerns as her landlord clients, she understands exactly what property owners expect from their managing agent. This perspective has helped shape MBW's comprehensive approach to property management, with the company providing a fully managed service that covers every stage of the tenancy lifecycle. Services include property marketing, applicant vetting, regulatory compliance, rent collection, maintenance coordination and proactive asset management, all delivered with attention to detail. For landlords, the aim is simple: complete peace of mind. At the same time, MBW remains equally committed to supporting tenants. Recognising that a rental property is first and foremost somebody's home, the team works closely with occupants to ensure they receive a responsive, respectful and supportive service throughout their tenancy. From the initial property search through to ongoing maintenance and support, tenants are guided through every step of their journey. This people first philosophy has become the cornerstone of the company's success and is reflected in four core values that underpin every aspect of its operations: a people first approach, transparent and responsive communication, expert hands on property management and trusted, proven results. As a professional and fully compliant organisation, MBW Lettings maintains active memberships with key industry bodies including The Property Ombudsman, Rent Smart Wales and Client Money Protect, providing further reassurance and protection for both landlords and tenants. Recently, the company's commitment to excellence was recognised on a national level when it received the prestigious title of Best Letting & Property Management Agency 2026 - Wales. The award serves as recognition of the hard work and dedication demonstrated by Megan and her team, as well as the strong values upon which the business was founded. From a frustrated property investor determined to raise standards to one of Wales' most respected property management agencies, Megan Williams has built MBW Lettings around a simple but powerful principle: treating every property as if it were her own and every client as if they mattered. MBW Lettings Ltd: The Award Winning Agency Raising Standards Across Wales and Beyond
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