SME News Q4 2022/ 8 Best Pre-Owned Car Dealership 2026 – East Midlands & Customer Service Excellence Award 2026 – East Midlands AG Cars Loughborough Ltd (AG Cars) is a family-run business with over two decades of expertise in supplying quality used cars. Whether customers are looking for their first car, just something to get from A to B in, their next pride and joy, or perhaps their next work van, AG Cars has the perfect vehicle to suit. Having started trading in 2023, the company has gone from strength to strength, going from 15 cars in stock to 150 within the space of three years, and today, it is one of very few UK dealers that are Trading Standards approved. We spoke to Mohammed Arshad to learn more about how AG Cars has come to be East Midlands’ number-one used car dealer. AG Cars Loughborough Ltd has become renowned in the East Midlands for its outstanding service offering, including a meticulously handpicked range of second-hand cars available at competitive prices – all fully inspected, with a fresh service if required, minimum nine-month MOT, HPi and history check, and warranty. With a genuine commitment toward customer satisfaction and the utmost professionalism, the team go the extra mile to make sure every customer receives the reliable advice and support they need, both before and after purchase. AG Cars goes further with the options available to customers, including part exchange, financing assistance through trusted partners, extended warranties, and comprehensive sales assistance. It strives to help customers find the right vehicle for their needs and budget, while also ensuring their confidence and peace of mind for the duration of the process. The company does not employ a pushy sales approach, so individuals can browse its selection of cars in their own time. “What sets AG Cars apart from the rest is our commitment to combining quality vehicles and genuine transparency and customer-first approach,” Mohammed began. “We understand that purchasing a car is a significant investment, which is why we focus on building trust through honest advice, clear communication, and exceptional service before, during, and after sale. “Every customer receives a personalised experience, with our team taking the time to understand their needs and help them find the right vehicle, rather than simply make a sale. We give customers confidence that they are receiving excellent value and ongoing support from a business that genuinely cares about their experience.” “Our goal is to make the car buying process straightforward and stress-free, and to make it an enjoyable experience for every customer.” Indeed, the team abide by values of customer commitment, integrity, quality, and trust and accountability each and every day, whether in their vehicle selection, sales practices, customer support, or after sale care. With such consistent delivery of quality vehicles and top tier customer service, AG Cars has solidified its trusted reputation among customers, which in turn generates repeat business and positive referrals. The business’ reliability and integrity are integral toward its continued growth and success, and this is supplemented by its Loughborough location, which makes it accessible to many surrounding towns. Of course, AG Cars wouldn’t operate in the way that it does without its brilliant company culture. “We believe that creating a positive and supportive working environment enables our team to perform at their best and deliver exceptional customer service,” said Mohammed. “We equip our staff with the knowledge, tools, and support they need to provide the highest standard of service. We foster a culture where employees are empowered to take ownership of customer needs and resolve issues promptly and professionally.” With all of this in mind, we’re keen to find out how customers find their experience with the company. Matthew H said, “Vic was our salesman and he did a stellar job from the very beginning. He explained the way they transact before we engaged with a test drive so nobody’s time was wasted and was very courteous. We’ve purchased a 3008 with a full MOT, no advisories, which you don’t get from all the other dealers. I would always recommend checking the MOT history online before going out. I saw other wellknown companies selling cars with break advisories and tyre issues etc., but here, totally clean. They valeted the car twice for us because of the rain, double checked the aircon and saved us a lot of trouble with our old car. When looking for another vehicle, AG Cars will be one of the first places I look. Only just bought the car, but so far so good.” Kevin D shared, “Having just purchased an S-Class Mercedes today from AG Cars, I would just like to say I had a wonderful journey back to Sheffield and am 100% delighted with the car. Was really impressed with the appearance and politeness of all the staff on site and would like to say thanks to each and all of you.” “We don’t just sell cars; we do everything possible to get you on the road with your perfect vehicle.” Emily W commented, “I had found the car I was looking for online and came to view and was helped by Val. His service was amazing! He was very helpful and welcoming and took the time to take me through everything I needed to know. All the staff are super friendly so I felt at ease. Very smooth process and I’m super happy, thank you!” Alison H added, “Just bought a used car in part exchange. Fantastic AG Cars Loughborough Ltd
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